How can we help you?

A problem with an order?

• Missing item

  We may have sent your items in more than one parcel. We invite you to check your emails to see if your items will be delivered separately. If your order has been sent in different parcels, each delivery note will mention the items you should find inside the parcel. Be sure to check the delivery notes for each order to make sure nothing is missing.

• Bad articles received

  If an item is missing, please contact our customer service department, specifying your order number, the missing item and its reference number. You can contact us directly on the Balzeo chat!

Deliveries and returns

• Missing item

  We may have sent your items in more than one parcel. We invite you to check your emails to see if your items will be delivered separately. If your order has been sent in different parcels, each delivery note will mention the items you should find inside the parcel. Be sure to check the delivery notes for each order to make sure nothing is missing.